How SG Network Services Achieved 10x Growth with CloudBase Services
SG Network Services is a leading provider of network solutions delivering essential services to customers across multiple industries. Despite their robust market position and growing customer base, their operational infrastructure was creating barriers to scale.
Each team managed projects their own way. Approval processed were drawn out through email threads and financial data lived in disconnected systems. The company needed a transformation that would align their operational capabilities with their growth potential.
SG Network Services' journey with CloudBase Services shows the transformative impact of the right tools and the right partnership.
The challenge
Increase operational efficiency for a fast-growing network services provider
SG Networks faced the common growing business challenge: fragmented processes hindering their ability to scale efficiently.
Chris Harper, VP of Operations recalls how they "had many different people owning various processes, all doing things their own way. There was no overall governance, and we spent a lot of time merging work from different sources."
Their day-to-day operations and reliance on spreadsheets and disparate online tools made it difficult to get a holistic view of projects, from planning to financial closeout.
As client demands grew, these operational roadblocks threatened to cap their growth potential just as market opportunities were expanding.
The solution
A unified business operations platform with custom workflows
CloudBase Services partnered with SG Networks to transform their operational infrastructure, using Quickbase as the foundation. Our partnership involved:
1. Working to understand the business first. Through in-depth consultations and analysis of existing workflows, we uncovered pain points and opportunities for improvement before implementing solutions.
2. Consolidating critical information: Bringing all key business data into one accessible platform to eliminate their reliance on spreadsheets and fragmented workflows.
3. Building bespoke applications. Tailored modules were developed for everything from client management to finance, all connected within a single ecosystem.
The results
Dramatic efficiency gains enabling exponential growth
The app CloudBase built delivered remarkable results that can be directly attributed to the solution:
- 10X business growth and a transformative impact on SG Networks' efficiency.
- Significant cost savings in administrative operations— particularly in the finance department—despite dramatically increased workload.
- Unified workflows replaced fragmented processes, giving leadership comprehensive visibility across all operations for the first time.
"In the beginning, [CloudBase] was essential. I had a vision, and CloudBase helped turn that vision into reality. They provided a business and technical consultant to take our initial ideas and built out the framework. Now, I can't imagine doing it any other way."
Chris Harper
VP of Operations, SG Network Services